Great opportunity for Russian speakers who would like to work in Brussels for luxury fashion brand. In this role you will supervise and coordinate a team of 12-14 Client Advisors. You will also closely cooperate and work on tasks with Manager of the team.

 

Requirements:

  • Coordinating, supervising, coaching, motivating, team of 12-14 client advisors, including managing their performances, monitoring their calls, handling client complaints when needed etc.
  • Identifying and developing talents, participation in recruitment process
  • Supporting the team in building long term Client relationship
  • Managing on a daily basis the flow of inbound and outbound calls and make necessary adjustments
  • Supporting Manager in achieving business objectives, projects, and initiatives (i.e. reporting, sales analysis, product training)

Responsibilities:

  • Fluent in written & spoken English & Russian, German or Polish is a big plus
  • Significant experience in a call centre or service centre environment as team leader or supervisor, junior manager ideally within the luxury industry
  • Experience with forecasting volume and schedule generation
  • Strong Interpersonal skills
  • Work permit for Belgium where needed
  • Advanced MS Excel skills

We offer:

  • Relocation package
  • Annual salary 41.600€ and 43.000€ gross depending on experience, number of spoken languages and suitability for the role.
  • The annual bonus
  • Start asap

Location:

Brussels – Belgium

Contact:

Radka Andělová
Tel.: +420 605 272 605
Email: radka.andelova@aspirarecruitment.cz

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