Great opportunity for Russian speakers who would like to work in Brussels for luxury fashion brand. In this role you will supervise and coordinate a team of 12-14 Client Advisors. You will also closely cooperate and work on tasks with Manager of the team.
- Coordinating, supervising, coaching, motivating, team of 12-14 client advisors, including managing their performances, monitoring their calls, handling client complaints when needed etc.
- Identifying and developing talents, participation in recruitment process
- Supporting the team in building long term Client relationship
- Managing on a daily basis the flow of inbound and outbound calls and make necessary adjustments
- Supporting Manager in achieving business objectives, projects, and initiatives (i.e. reporting, sales analysis, product training)
- Fluent in written & spoken English & Russian, German or Polish is a big plus
- Significant experience in a call centre or service centre environment as team leader or supervisor, junior manager ideally within the luxury industry
- Experience with forecasting volume and schedule generation
- Strong Interpersonal skills
- Work permit for Belgium where needed
- Advanced MS Excel skills
- Relocation package
- Annual salary 41.600€ and 43.000€ gross depending on experience, number of spoken languages and suitability for the role.
- The annual bonus
- Start asap
Brussels – Belgium
Tel.: +420 605 272 605